Return & Refund Policy

VIRAO — Our Island in Every Detail

At Virao, we take pride in creating unique Puerto Rican-inspired products, 3D-printed merchandise, handmade items, and personalized gifts.

We want our customers to be satisfied with their purchases. Please review our return and refund policy before placing an order.

1. Standard Product Returns — 7 Days

We accept returns on eligible, non-customized products within 7 calendar days of delivery.

To qualify for a return:

• The product must be unused, undamaged, and in its original condition.

• Original packaging must be included when applicable.

• Proof of purchase or an order number is required.

• Customers must request return authorization within 7 calendar days of receiving their order.

• Returns must be approved before merchandise is shipped back.

Customers are responsible for return shipping costs unless the product arrived defective, damaged, or incorrect.

2. Personalized & Made-to-Order Products

All personalized, customized, and made-to-order products are considered FINAL SALE.

This includes products manufactured or modified according to customer specifications, including names, colors, designs, dimensions, and custom artwork.

These items cannot be returned or exchanged due to a change of mind.

Exceptions apply to defective, damaged, or incorrectly produced merchandise.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number, a description of the issue, and photographs when available.

Once the issue is verified, we will provide an appropriate replacement or refund at no additional cost to the customer.

The recommended 48-hour notification period does not limit any rights under applicable law.

4. Wholesale & Bulk Orders

Wholesale and bulk orders may have separate return conditions based on quantity, customization, and production requirements.

Applicable return terms will be communicated before the order is finalized.

Defective, damaged, or incorrect merchandise will be addressed in accordance with applicable law and the agreed order specifications.

5. Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

Your financial institution may require additional processing time.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

6. Exchanges

Eligible standard products may be exchanged within 7 calendar days of delivery, subject to availability and the conditions stated in this policy.

Custom-made and personalized products cannot be exchanged except when defective, damaged, or incorrect.

7. Order Cancellations

Standard orders may be canceled before shipment, subject to fulfillment status.

Personalized and custom-made orders may only be canceled before production begins.

Contact us as soon as possible to request cancellation.

8. How to Request a Return

All returns require prior authorization.

Please contact us with your order number and reason for the return.

Email: viraopr@gmail.com
Phone: 321-469-0111
Website: https://www.virao.net

Once your return is approved, we will provide the return shipping address and instructions.

Please do not send merchandise without prior authorization.

9. Contact Information

VIRAO
Kissimmee, Florida, USA
Email: viraopr@gmail.com
Phone: 321-469-0111
Website: www.virao.net

Thank you for supporting our small business and our passion for creating unique Puerto Rican-inspired merchandise.

VIRAO — Our Island in Every Detail.

Nothing in this policy limits consumer rights provided by applicable law.